Pointel ID and Access Manager
Genesys PureConnect
Amazon Connect
Genesys
Salesforce
Aircall
Five9
AWS Identity and Access Management
3CX
Genesys Cloud
NICE inContact
Vonage Business Communications
Dialpad
Nextiva
Aircall
ShoreTel
Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.
Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.
Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.
The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."
Pointel ID and Access Manager 3CXNo features have been listed yet.
No Pointel ID and Access Manager videos yet. You could help us improve this page by suggesting one.
Based on our record, 3CX seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This Facebook App is used to integrate our 3CX Phone System (https://3cx.com) with Facebook Messenger. This app allows us to connect Facebook Messenger to our internal Chat system in our 3CX PBX Phone System so that we can seamlessly collaborate with our customers via Facebook Messenger without our employees being logged into a Facebook page sitting and waiting to respond to message requests via messenger. Each... Source: 5 months ago
The instruction from 3cx.com is "When the Debian installer finishes, the machine is rebooted and the 3CX installation starts automatically.". Source: over 1 year ago
Disclaimer: I'm out of my element here. I've watched a few youtube videos, and followed several guides on 3cx.com to get me where I am today. Source: almost 2 years ago
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Amazon Connect - A self-service, cloud-based call center 📞
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!