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Pointel DCCM VS Zoho Creator

Compare Pointel DCCM VS Zoho Creator and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Zoho Creator logo Zoho Creator

Zoho Creator is a low-code application development platform that helps you build a custom, mobile-ready apps to run your business.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Zoho Creator Landing page
    Landing page //
    2023-08-29

Zoho Creator aims to empower users to build enterprise-class applications that run on mobile, tablet, and web. Users can create custom forms, configure workflows, build informative pages, and get their app up and running in minutes.

With over 6 million users worldwide and 60+ apps, our platform enhances business productivity. Zoho Creator is featured in Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (LCAP), 2019.

Pointel DCCM

Website
pointel.com
Pricing URL
-
$ Details
-
Platforms
Windows Browser iOS
Release Date
-
Edit details

Zoho Creator

Website
zoho.com
Pricing URL
Official Zoho Creator Pricing
$ Details
paid Free Trial $10.0 / Monthly (User/Month billed annually)
Platforms
Android iOS Web Google Chrome Browser
Release Date
2006 March
Edit details

Pointel DCCM features and specs

No features have been listed yet.

Zoho Creator features and specs

  • Drag & Drop Interface: Yes
  • Dashboards and Visualizations: Presents information and analytics in a digestible, intuitive, and visually appealing way.
  • Secure & Scalable: Security to match your standards, and the ability to quickly grow with you.
  • API: API Interfaces
  • Clean UI: Minimalistic design, focused on providing maximum value to the user without distracting features
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Easy to Set-up and use: Intuitive UI
  • No Coding Skills Required: Yes
  • Collaboration Tools: Yes
  • Integrations: Designed to Integrate Seamlessly with Your Favorite Tools

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Zoho Creator videos

+ Add

Hands-On with Zoho Creator

More videos:

  • Review - Share your application with users - Zoho Creator
  • Review - Hotel Management App in 5 steps | Build apps without coding | Zoho Creator
  • Demo - Custom apps to run your business - Zoho Creator

Category Popularity

0-100% (relative to Pointel DCCM and Zoho Creator)

Pointel DCCM

Zoho Creator

Call Center Software
100 100%
Call Center Software
0% 0
Project Management
0 0%
Project Management
100% 100
Communication
100 100%
Communication
0% 0
No Code
0 0%
No Code
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Zoho Creator

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Zoho Creator Reviews

11 Business Process Management (BPM) Software for SMBs
Zoho Creator is built to auto-scale, which means whenever your business demands grow, the backend infrastructure of Zoho Creator seamlessly scales. Use the power of automation in your business processes and relax on your couch. You will also get more than 600 pre-built integrations to get all the departments to stay in a single place and talk to each other easily.
Source: geekflare.com
10 Best Low-Code Development Platforms in 2020
OutSystems provides the platform for developers to easily deliver and edit those applications. Salesforce Lightning is a suite of tools for developing business apps. Zoho Creator low code development platform can be used by non-developers and is perfect for building simple applications.
Source: www.softwaretestinghelp.com
Best Google App Maker alternatives in 2020
Zoho Creator’s scripting language is Deluge. While Zoho advertises Deluge as “the programming language for non-programmers,” it’s still going to take some time to learn – which is not ideal if you’re looking for something to build an app quickly with little experience. There are multiple versions of Zoho Creator in deployment, sometimes making it difficult to find the right...
Source: retool.com
5 PowerApps Alternatives
Zoho Creator also belongs to the Access paradigm of relational databases, web forms and simple automations. However, it allows for more sophisticated processes through scripting.
Source: www.hyperoffice.com
3 easy app makers you can start on today
Zoho offers a wide variety of cloud business apps, ranging from email to customer relationship management. Zoho Creator allows you to use data from those apps to build your own custom apps. It also integrates with several third-party applications and services, including Google G Suite, QuickBooks and PayPal.
Source: www.intheblack.com

What are some alternatives?

When comparing Pointel DCCM and Zoho Creator, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

QuickBase - Quickbase provides a no-code operational agility platform that enables organizations to improve operations through real time insights and automation across complex processes and disparate systems. ​​

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Airtable - Airtable works like a spreadsheet but gives you the power of a database to organize anything. Sign up for free.

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