Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
Based on our record, Kissflow seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Kissflow is a well-rounded tool that bridges workflow & business process management in a single operating environment. This platform takes out the pain of work tracking by introducing tools and functions that simplify much of the work through automation. Source: about 3 years ago
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
Nintex - Cloud-based digital workflow management automation platform