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Pointel DCCM VS Welcome Kit

Compare Pointel DCCM VS Welcome Kit and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Welcome Kit logo Welcome Kit

Tool to build an attractive career site and manage candidates relationships.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Welcome Kit Landing page
    Landing page //
    2023-09-16

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Welcome Kit videos

+ Add

RIP-OFF? - Ghostbusters Employee Welcome Kit Unboxing & Review | Votesaxon07

More videos:

  • Review - Jurassic Park Limited Amber Edition Welcome Kit - 4K Unboxing & Review / collectjurassic.com
  • Review - Ghostbusters Employee Welcome Kit by Doctor Collector | Showcase

Category Popularity

0-100% (relative to Pointel DCCM and Welcome Kit)

Pointel DCCM

Welcome Kit

Call Center Software
100 100%
Call Center Software
0% 0
HRMS
0 0%
HRMS
100% 100
Communication
100 100%
Communication
0% 0
HR Tools
0 0%
HR Tools
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Welcome Kit, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

RChilli - RChilli is the most trusted partner for Resume Parsing, Matching, and Data enrichment for global recruiting platforms.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

ProSky - Our platform is perfect for companies looking to hire and retain the best talent. Recruit the perfect fit for your company through performance-based projects and challenges.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

rexx systems - rexx systems offer innovative web-based Software for Human Resources, e-Recruiting, Talent Management, CRM, etc.

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