Pointel DCCM VS RChilli

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Typically, our clients are ATS, job boards, and enterprises who need the ability to parse large amounts of resumes or jobs in a scalable manner. They need automated onboarding of candidates, and smarter matching and scoring systems to stay competitive in their markets. Through our state-of-the-art systems, we can connect to any module, language, and format to give them the best in class streamlined processes. They get more productive by, using automated parsing, matching, and scoring system; they get perfect candidates in a fraction of time.