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Pointel DCCM VS Vytmn

Compare Pointel DCCM VS Vytmn and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Vytmn logo Vytmn

Vytmn is a full service marketing platform for SMBs powered by marketing intelligence and automation.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Vytmn Landing page
    Landing page //
    2022-04-19

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Vytmn videos

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Category Popularity

0-100% (relative to Pointel DCCM and Vytmn)

Pointel DCCM

Vytmn

Call Center Software
100 100%
Call Center Software
0% 0
Travel
0 0%
Travel
100% 100
Communication
100 100%
Communication
0% 0
Travel Tools
0 0%
Travel Tools
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Vytmn, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Uselio - Get hundreds of targeted leads & emails in one click 🚀

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Jovrney.com - Get travel inspiration, discover new and exciting countries

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Last Call cc - A marketplace to find local last-minute deals 🛍

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