Pointel DCCM
Genesys Cloud
DialogTech
CallScaler
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CallTrackingMetrics
Invoca
Scormify.io
VoIPstudio
RingCentral
Aircall
Nextiva
Dialpad
CloudTalk
Telegram
Skype
Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
VoIPstudio isn’t like other hosted VoIP services.
We don’t tie our clients into long term contracts, we don’t gate off premium features and charge our clients extra for them and we don’t expect our clients to have a degree in IT in order to get up and running.
VoIPstudio’s an easy-to-use VoIP service that’s packed full of premium features. We charge a simple, low-cost monthly fee and in return you get a feature-packed, award-winning service backed by one of the best support teams in the industry (at least that’s what our clients say…).
That’s it. No fuss. No contracts. No hidden charges.
Pointel DCCM VoIPstudioNo features have been listed yet.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.