Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
Dialpad - Switch is a cloud-based phone system built for Google Apps users.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs