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Pointel DCCM VS Survey Monkey

Compare Pointel DCCM VS Survey Monkey and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Survey Monkey logo Survey Monkey

Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Survey Monkey Landing page
    Landing page //
    2023-10-10

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Survey Monkey videos

No Survey Monkey videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and Survey Monkey)

Pointel DCCM

Survey Monkey

Call Center Software
100 100%
Call Center Software
0% 0
Surveys
0 0%
Surveys
100% 100
Communication
100 100%
Communication
0% 0
Form Builder
0 0%
Form Builder
100% 100

User comments

Share your experience with using Pointel DCCM and Survey Monkey. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Survey Monkey

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Survey Monkey Reviews

Top 5 Alternatives To SurveyMonkey: List of Top Survey Software Competitors
If you are looking for SurveyMonkey alternatives then we have prepared a list of reliable solutions that you can try out instead. This article details the main features and benefits of SurveyMonkey and five good alternatives. We also compare their pricing schemes and integration options for your benefit.
Source: financesonline.com
SurveyMonkey Competitors and Alternatives – 7 of the Best
AskNicely is survey software with a very defined purpose: helping companies improve customer satisfaction based on the Net Promoter Score (NPS). Boasting a 38-percent response rate, this SurveyMonkey alternative leverages connections that allow users to integrate surveys into software they already use to reach out to and learn from customers.
Source: www.fieldboom.com
7 Great Survey Software Alternatives to SurveyMonkey
I tried to sign up for Survey Monkey, but they won’t allow me to use my email address! They give me this error message: “We can’t deliver to role-based email addresses (e.g. admin@). Try your work or personal email address instead.” I’m not changing my email address just for you people!!
Source: blog.capterra.com

Social recommendations and mentions

Based on our record, Survey Monkey seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Survey Monkey mentions (9)

  • In-app surveys for React Native Apps
    Let's talk about the big 2 first: Typeform and SurveyMonkey. - Source: dev.to / 3 months ago
  • [iOS] Pro-tip: if the fill password prompt is not automatically showing up on websites/apps on your iPhone, make sure to include "https://" before the URI.
    For example, instead of setting your URI for SurveyMonkey to surveymonkey.com, you should instead set it to https://surveymonkey.com. Source: 10 months ago
  • I’ve been nominated as chair of the Landscaping Committee… what advice do you have?
    After that's all clear, I'd survey the HOA (surveymonkey.com) and create some type of chart (maybe a importance/performance grid) showing where residents feel the most help is currently needed in terms of landscaping. Your team can then work from there. Source: about 2 years ago
  • Is the Use of Social Media Addictive?
    The primary research for this will be carried out by creating a survey through surveymonkey.com and the information collated will be compared with my secondary research and a conclusion will be formed. Source: over 2 years ago
  • What is your job and how much do you get paid?
    Hey eveyone, can you take a minute and take this? I am doing a course in UX Design and I have to do some surveys like this. So if you could help me out, please take this survey and then let me know what you think. https://www.surveymonkey.com/r/WCW2Y2W Anonymous Job Survey Surveymonkey.com. Source: over 2 years ago
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What are some alternatives?

When comparing Pointel DCCM and Survey Monkey, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Google Forms - Simple web forms from Google.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

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