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Pointel DCCM VS SlideLizard

Compare Pointel DCCM VS SlideLizard and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

SlideLizard logo SlideLizard

Powerpoint plug-in for live audience interaction
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • SlideLizard Landing page
    Landing page //
    2022-01-17

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

SlideLizard videos

+ Add

How to make an interactive Quiz in PowerPoint (using SlideLizard) | Tutorial 2020

More videos:

  • Tutorial - Tutorial 1 - How to prepare an interactive Presentation with SlideLizard
  • Tutorial - Tutorial 3 - How to analyze your Presentation with SlideLizard

Category Popularity

0-100% (relative to Pointel DCCM and SlideLizard)

Pointel DCCM

SlideLizard

Call Center Software
100 100%
Call Center Software
0% 0
Productivity
0 0%
Productivity
100% 100
Communication
100 100%
Communication
0% 0
Education & Reference
0 0%
Education & Reference
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and SlideLizard, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Presentii - Imagine a tool that lets you capture audience interest in your presentation content as you present.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Imakiku - Imakiku is an audience response system for real-time voting, posting comments, and surveying.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Pingo - Optimize images for the web quickly 🖼️⚡

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