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Pointel DCCM VS NewsBin

Compare Pointel DCCM VS NewsBin and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

NewsBin logo NewsBin

NewsBin Pro is a Usenet NNTP newsreader that downloads and decodes binary file attachments to...
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • NewsBin Landing page
    Landing page //
    2023-07-06

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

NewsBin videos

+ Add

Newsbin Pro App Review [HD]

More videos:

  • Demo - Newsbin Version 6 Header Demo
  • Review - Usenet Professor- Setting up a Usenet server in Newsbin Pro

Category Popularity

0-100% (relative to Pointel DCCM and NewsBin)

Pointel DCCM

NewsBin

Call Center Software
100 100%
Call Center Software
0% 0
Tool
0 0%
Tool
100% 100
Communication
6 6%
Communication
94% 94
Usenet
0 0%
Usenet
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and NewsBin, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

SABnzbd - SABnzbd is a free/open-source cross-platform binary newsreader written in Python.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

NZBGet - The most efficient usenet downloader.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

GrabIt - GrabIt is a free application that enables you to easily find and download content from Usenet news...

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