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Pointel DCCM VS LeadQ

Compare Pointel DCCM VS LeadQ and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

LeadQ logo LeadQ

Qualify leads 10x faster! Tinder style!
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • LeadQ Landing page
    Landing page //
    2023-04-07

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

LeadQ videos

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Category Popularity

0-100% (relative to Pointel DCCM and LeadQ)

Pointel DCCM

LeadQ

Call Center Software
100 100%
Call Center Software
0% 0
Lead Generation
0 0%
Lead Generation
100% 100
Communication
100 100%
Communication
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100

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What are some alternatives?

When comparing Pointel DCCM and LeadQ, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Uselio - Get hundreds of targeted leads & emails in one click 🚀

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

GoPinLeads Amphi - Most extensive AI-powered local leads finder

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Pangea.app - We turn college students into freelancers

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