Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

KrispCall is a modern virtual cloud phone system that provides the most reliable and affordable cloud telephony service for businesses of all sizes and types.

It's integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. With features like Shared Numbers, Number Porting, Interactive Voice Response (IVR), Intelligent Call Routing, Customized Greetings, Call Recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems.

With KrispCall, you can manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). You can get global numbers instantly from more than 100 countries which allows you expand your business internationally.

A service that fits right into your pocket. Our mobile app lets you access all the features easily and helps you connect with your customers effortlessly through mobile phone.