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Pointel DCCM VS HyperTheme Editor

Compare Pointel DCCM VS HyperTheme Editor and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

HyperTheme Editor logo HyperTheme Editor

Powerful visual theme editor for your next Chakra UI project
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • HyperTheme Editor Landing page
    Landing page //
    2022-04-20

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

HyperTheme Editor videos

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Category Popularity

0-100% (relative to Pointel DCCM and HyperTheme Editor)

Pointel DCCM

HyperTheme Editor

Call Center Software
100 100%
Call Center Software
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Communication
44 44%
Communication
56% 56
Design Tools
0 0%
Design Tools
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and HyperTheme Editor, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Rainglow Color Themes - 320+ color themes for a variety of editors and software.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Best Of Themes - The simplest way to browse thousands of website themes

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Lip Gloss - Design terminal user interfaces

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