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Pointel DCCM VS Enloop

Compare Pointel DCCM VS Enloop and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Enloop logo Enloop

Easy, fast and free! Write a complete business plan for your business and download immediately. Includes performance score and report card.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Enloop Landing page
    Landing page //
    2021-10-04

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Enloop videos

+ Add

Tool Of The Week: Enloop Review

More videos:

  • Review - Best Rechargeable AA Batteries with Charger | Unboxing & Review:Enloop Pro AA Batteries with Charger
  • Review - Enloop Pro Battery Unboxing & Review

Category Popularity

0-100% (relative to Pointel DCCM and Enloop)

Pointel DCCM

Enloop

Call Center Software
100 100%
Call Center Software
0% 0
Business Planning
0 0%
Business Planning
100% 100
Communication
100 100%
Communication
0% 0
Business Plan
0 0%
Business Plan
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Enloop

Pointel DCCM Reviews

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Enloop Reviews

The Top 7 Business Planning Software Tools for Startups
If you’re looking to try before you buy, Enloop is a strong choice as one of the only business planning software tools with a free version. Their software includes all sorts of convenient features:
Source: startupsavant.com
Use these 5 best business planning software to launch your business ideas
Enloop also generates critical financial ratios to analyze performance, comparing them to industry averages, and uncovering costly issues before they materialize in your business.
Source: windowsreport.com

What are some alternatives?

When comparing Pointel DCCM and Enloop, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Liveplan - LivePlan helps entrepreneurs and small-to-medium size business owners build dynamic business plans and track performance against their goals.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Bizplan - Modern business planning for startups

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

IdeaBuddy - Innovative business planning software

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