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Pointel DCCM VS Bizplan

Compare Pointel DCCM VS Bizplan and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Bizplan logo Bizplan

Modern business planning for startups
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Bizplan Landing page
    Landing page //
    2021-07-26

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Bizplan videos

+ Add

Lifetime Access to bizplan Premium Plan for $20 | Appsumo Deals Review

More videos:

  • Review - Craft a professional business plan that works today with Bizplan Premium – for under $70

Category Popularity

0-100% (relative to Pointel DCCM and Bizplan)

Pointel DCCM

Bizplan

Call Center Software
100 100%
Call Center Software
0% 0
Business Planning
0 0%
Business Planning
100% 100
Communication
100 100%
Communication
0% 0
Business Plan
0 0%
Business Plan
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Bizplan

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Bizplan Reviews

The Top 7 Business Planning Software Tools for Startups
BizPlan is part of the Startups.co family of business planning and management products. Whether you use their other programs or not, BizPlan is fully featured business plan software with some popular features:
Source: startupsavant.com

Social recommendations and mentions

Based on our record, Bizplan seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Bizplan mentions (1)

  • Is there an app I can use to develope a basic business plan?
    I found using bizplan.com was pretty helpful in writing up my business plan. Source: almost 2 years ago

What are some alternatives?

When comparing Pointel DCCM and Bizplan, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Liveplan - LivePlan helps entrepreneurs and small-to-medium size business owners build dynamic business plans and track performance against their goals.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Upmetrics - Easy to Use Business Plan Software

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

IdeaBuddy - Innovative business planning software

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