Pointel DCCM VS Cuttles.io

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Cuttles is an online web app that helps entrepreneurs and startups turn their idea into profitable businesses. In Cuttles you can create your canvas, write your business plan, do budgets and forecasts and keep track of your runway. The app guides you every step of the way in a fun and easy-to-understand language and with real-life examples, making it much simpler and much faster to do all the business stuff.

We've developed Cuttles with a focus on design, personalization and great UX. Once users create a startup and upload a logo, the whole app changes into their own brand design. Users can export or share their canvas, business plan and budgets privately or publicly with anyone they want.

We want anyone with an idea to be able to plan their business and meet investors with confidence - no matter the experience level.

We launched on the 9th of March. We hope you'll give it a try!