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Pointel DCCM VS Bazaarvoice

Compare Pointel DCCM VS Bazaarvoice and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Bazaarvoice logo Bazaarvoice

Putting customers at the heart of your brand lets you efficiently
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Bazaarvoice Landing page
    Landing page //
    2023-09-18

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Bazaarvoice videos

+ Add

Bazaarvoice - Google Seller Ratings. How to Get Them and Smash the Competition.

More videos:

  • Review - The Bazaarvoice Network — The world's largest shopping network
  • Review - 2008 Bazaarvoice Montage (Year 3 in Review)

Category Popularity

0-100% (relative to Pointel DCCM and Bazaarvoice)

Pointel DCCM

Bazaarvoice

Call Center Software
100 100%
Call Center Software
0% 0
Product Reviews
0 0%
Product Reviews
100% 100
Communication
100 100%
Communication
0% 0
Online Reviews
0 0%
Online Reviews
100% 100

User comments

Share your experience with using Pointel DCCM and Bazaarvoice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Bazaarvoice

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
Be the first one to post

Bazaarvoice Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Bazaarvoice Ratings & Reviews is one of the productss in the Bazaarvoice Suite that enables businesses to collect user generated content (UGC) from their customers. This customer feedback tool collects and publishes ratings and reviews, videos and photos of customer experiences with products and also allows them to ask questions.
Source: mopinion.com

Social recommendations and mentions

Based on our record, Bazaarvoice seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Bazaarvoice mentions (1)

  • Email saying to Share my experience with Google actually points to bazaarvoice.com
    Bazaarvoice is a commercial marketing site and as far as I know, is not at all responsible for posting reviews to Google. Yet, I received an email from noreply@hrblock.com with text, "Share your experience with Google" but a link that jumps to bazaarvoice.com to answer a couple questions like a review might look like. After posting my review, I noticed the site was not on Google or H&R Block and I'm worried I... Source: about 3 years ago

What are some alternatives?

When comparing Pointel DCCM and Bazaarvoice, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Yotpo - Yotpo is the smartest way to generate customer content, drive traffic and increase conversions.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Trustpilot - We're all about consumer reviews. Get the real inside story from shoppers like you.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Reviews.io - What are customers saying about the businesses you love? Read, write & share genuine reviews on Reviews.io

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