Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
TrackOlap is an analytics platform developed to reinvent the IOT domain with current focus on employee efficiency, business automation, smart transport and fleet management industry. The ability to make sense of a growing stream of real-time data while putting powerful productivity, efficiency and safety tools in your hands is key to success for organizations, small business owners and individuals. We believe that a cost-effective, cloud-based eco-system of IOT based solutions with rich applications and intelligent predictions should be available to all. They are creating and offering Suite of revolutionizing products that helps to grow the business to the next level by using the right Technology. They are also helping company by providing enterprise level Desktop Employee Time Tracking System to make work from home success due to COVID-19.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
ClockShark - The simplest way to track, schedule, and manage your crew's time. Built for local construction, field service, and franchises
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Timesheets.com - Time Tracking for Payroll and Billing
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
QuickBooks Time - Easily track time for effortless payroll, invoicing, and job costing—without the paperwork, guesswork, or hard work.