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PlayVox VS Teramind

Compare PlayVox VS Teramind and see what are their differences

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PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Teramind logo Teramind

Teramind provides a user-centric security approach for monitoring.
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

  • Teramind Landing page
    Landing page //
    2023-09-12

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Teramind videos

+ Add

Teramind Review

More videos:

  • Review - Teramind in 10 minutes: Know your insiders! - Employee Monitoring Software | DLP | UAM | UEBA
  • Review - Teramind UAM product overview: Employee monitoring and User Entity Behavior Analytics (UEBA)

Category Popularity

0-100% (relative to PlayVox and Teramind)

PlayVox

Teramind

Communication
100 100%
Communication
0% 0
Time Tracking
0 0%
Time Tracking
100% 100
Work Management
100 100%
Work Management
0% 0
Web Security
0 0%
Web Security
100% 100

User comments

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What are some alternatives?

When comparing PlayVox and Teramind, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

AuthAnvil - AuthAnvil software is an integrated identity and access management tool designed to help IT managers service their networks, infrastructure network, and ensure that devices are safe and secure at all times. Read more about AuthAnvil.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

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