Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Duolingo - Duolingo is a free language learning app for iOS, Windows and Android devices. The app makes learning a new language fun by breaking learning into small lessons where you can earn points and move up through the levels. Read more about Duolingo.
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
Memrise - Learn a new language with games, humorous chatbots and over 30,000 native speaker videos.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Busuu - Join the global language learning community, take language courses to practice reading, writing, listening and speaking and learn a new language. Learn English with busuu's .