PlayVox VS Qualyon

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Qualyon is an AI based voice conversational system, specifically focused on the insurance industry. Conversations from the time a policy is created to the time of payout come built in. Just configure a few fields and you can have the system make or receive calls, may that be renewal calls or service calls.

As to the AI research, our focus is on Natural Language Understanding. Our approach goes beyond the typical machine learning techniques. The result is a system that parallels the way we think