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PlayVox VS Nexidia Analytics

Compare PlayVox VS Nexidia Analytics and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Nexidia Analytics logo Nexidia Analytics

Nexidia Analytics is a great platform that offers all unique services to create a better experience, lower costs, and much more.
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

  • Nexidia Analytics Landing page
    Landing page //
    2023-07-25

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Nexidia Analytics videos

+ Add

Nice Nexidia Analytics

More videos:

  • Review - TASC, NICE Nexidia Analytics

Category Popularity

0-100% (relative to PlayVox and Nexidia Analytics)

PlayVox

Nexidia Analytics

Communication
83 83%
Communication
17% 17
Work Management
100 100%
Work Management
0% 0
Business & Commerce
77 77%
Business & Commerce
23% 23
Online Services
72 72%
Online Services
28% 28

User comments

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What are some alternatives?

When comparing PlayVox and Nexidia Analytics, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Infobip - A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

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