Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user.
Based on our record, JustCall seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're going to cold call, utilize software that'll show call logs etc. In your CRM (justcall.io is one example, but there's tons of options for this). Source: over 1 year ago
Another I've just heard about from colleagues is JustCall, as it integrates with HubSpot...which we just started using. But I can't speak to service. (Broadvoice only integrated with Salesforce which is well beyond what we can use) Good luck! Source: over 1 year ago
We use Just call (https://justcall.io/) - it's integrated and relatively cheap. Call straight out of Zoho. No relationship - just a customer. Source: over 1 year ago
I installed a Chrome extension for justcall.io to make calls. I noticed that when I log in to my JustCall account and open the extension, it automatically logs me in. How can this be achieved technically? Is there a way for a web page to communicate with the chrome extensions? Source: almost 2 years ago
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
CloudTalk - Work locally, grow globally
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
Dialpad - Switch is a cloud-based phone system built for Google Apps users.