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PlayVox VS Cision

Compare PlayVox VS Cision and see what are their differences

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PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Cision logo Cision

Vocus: A Cision Company
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

  • Cision Landing page
    Landing page //
    2023-10-17

  www.cision.comSoftware by Cision

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Cision videos

+ Add

How to Use The Cision PRWeb Distribution: To Reach New Audiences

More videos:

  • Review - Kevin Akeroyd, Cision | CUBEConversation, March 2019
  • Review - Cision Distribution

Category Popularity

0-100% (relative to PlayVox and Cision)

PlayVox

Cision

Communication
100 100%
Communication
0% 0
Reputation Management
0 0%
Reputation Management
100% 100
Work Management
100 100%
Work Management
0% 0
Media Monitoring
0 0%
Media Monitoring
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PlayVox and Cision

PlayVox Reviews

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Cision Reviews

22 PR Tools for Monitoring & Managing Media Relations in 2020
Cision is one of the most well-known and full-featured PR software options on the market. It's database contains more than 1.6 million journalists, influencers, and editorial contacts, The platform provides advanced distribution, tracking, and analyzing features to makes sure you never miss a mention or fail to prove the value of your agency's PR efforts. You can also run...
Source: blog.hubspot.com

What are some alternatives?

When comparing PlayVox and Cision, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

HootSuite - Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

AgoraPulse - An easy social media management tool that works with Facebook, Twitter, Instagram, LinkedIn, Google+, and YouTube. Start your free trial today!

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