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PlayVox VS 8x8 X Series

Compare PlayVox VS 8x8 X Series and see what are their differences

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PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

8x8 X Series logo 8x8 X Series

X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

  • 8x8 X Series Landing page
    Landing page //
    2023-10-09

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

8x8 X Series videos

+ Add

8x8 X Series Review: Easy to use, useful tool.

Category Popularity

0-100% (relative to PlayVox and 8x8 X Series)

PlayVox

8x8 X Series

Communication
49 49%
Communication
51% 51
Work Management
100 100%
Work Management
0% 0
Online Services
33 33%
Online Services
67% 67
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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What are some alternatives?

When comparing PlayVox and 8x8 X Series, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Broadvoice - Cloud PBX solution for SMBs

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallFire - Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

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