Freshservice might be a bit more popular than Pingdom. We know about 3 links to it since March 2021 and only 3 links to Pingdom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
So the way I troubleshoot which one is losing connection is by setting up 2 ping monitors with pingdom.com. Source: over 2 years ago
Basically, I'm getting results like these on average: https://imgur.com/X7RV1LH from running Salesforce's speedtest tool. It's a pretty new computer, brand new job for me (though I experienced this in an old job as well) so I don't have a great baseline. As you can see, everything is good except the download speeds. I've checked my speeds on fast.com and tested my google mesh wifi from directly within the Google... Source: over 2 years ago
A lot of websites worldwide went down in the last hour. 30k websites according to pingdom.com the number has been slowly going back down. Source: almost 3 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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