PHPBack VS Atera

Compare PHPBack VS Atera and see what are their differences

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Monitor all your cloud services with our status page aggregator. IT teams choose IsDown to monitor all their vendors and get alerts whenever an outage occurs. Integration with Datadog, PagerDuty, Slack, Microsoft Teams, and a lot more. featured

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PHPBack

Open source customer feedback software

Atera

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Landing page //
2021-09-16

Action AI™ //
2024-06-13
IT Automations //
2024-06-13
Real-time Monitoring and Alerts //
2024-06-13
Helpdesk and Ticketing //
2024-06-13

Built to streamline and scale operations, Atera empowers IT teams to efficiently manage and preemptively protect infrastructure, improve service delivery, and ensure organizational needs are met. Serving over 12,000 customers across 120 countries, Atera’s platform offers powerful tools including patch management, comprehensive reporting and analytics, real-time diagnostics and alerting, and more, enhanced by end-to-end AI capabilities. Combined with unlimited device management, Atera is the ideal solution for internal IT teams seeking to optimize workflows, reduce manual task load, and support seamless operations across the entire enterprise.

PHPBack

Website: phpback.org
Pricing URL: -
$ Details
Platforms: -
Release Date: -

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Atera

Website: atera.com
Pricing URL: Official Atera Pricing
$ Details: paid Free Trial
Platforms: Windows Mac OSX Linux
Release Date: 2001 January

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PHPBack features and specs

Open Source
PHPBack is open source software, which means it can be freely used, modified, and distributed. This allows for extensive customization and community involvement.
User Feedback Management
Designed to collect and manage user feedback efficiently, PHPBack helps in gathering user input for product improvements and feature requests.
Easy Installation
PHPBack has a straightforward installation process, enabling users to quickly set it up and start managing feedback with minimal technical knowledge.
Multilingual Support
The application supports multiple languages, making it accessible to a global user base and enhancing user engagement from different regions.
Simple Interface
PHPBack offers a clean and simple user interface, which makes it easy for users to navigate and manage tasks without being overwhelmed by complexity.

Possible disadvantages of PHPBack

Limited Features
Compared to more comprehensive feedback management tools, PHPBack offers a relatively limited set of features, which might not suffice for larger organizations with complex needs.
Dependence on PHP Environment
As a PHP-based application, it requires a PHP-compatible environment, which might limit its use in organizations using different technology stacks.
Lack of Advanced Integrations
While it does the basics well, PHPBack may lack advanced integrations with other tools and platforms, potentially limiting its utility in an integrated tech ecosystem.
Community Support
Being an open-source project, high-level support and regular updates rely on community involvement, which might not be as consistent as commercially-backed software.
Security Concerns
As with many open-source projects, security updates and patches might not be as frequent, posing potential security risks if not monitored closely.

Atera features and specs

Remote Monitoring
Help desk
IT Asset Management
Network Monitoring
Remote Desktop Access
Remote Control
Patch Management

Analysis of Atera

Overall verdict

Atera is generally considered a good remote monitoring and management (RMM) tool for IT professionals and managed service providers (MSPs).

Why this product is good

Atera offers a comprehensive solution that combines RMM, Professional Services Automation (PSA), and remote access into a single platform. Users appreciate its intuitive interface, robust feature set, and scalability. Additionally, it provides real-time alerting, patch management, and remote control capabilities, which are essential for efficient IT management. Atera's pricing model is also attractive as it's based on a per-user basis, allowing unlimited devices, which can be cost-effective for many businesses.

Recommended for

Atera is recommended for small to medium-sized MSPs, IT consultants, and internal IT departments that need an all-in-one solution for IT management. It is particularly beneficial for those who prefer a cloud-based platform and value the flexibility of a pay-per-user pricing structure.

PHPBack videos

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Atera videos

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Enter a new era of AI-powered IT with Atera

Category Popularity

0-100% (relative to PHPBack and Atera)

PHPBack

Atera

Help Desk

100 100%

Help Desk

0% 0

Monitoring Tools

0 0%

Monitoring Tools

100% 100

Forums And Forum Software

100 100%

Forums And Forum Software

0% 0

IT Management

0 0%

IT Management

100% 100

User comments

Share your experience with using PHPBack and Atera. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare PHPBack and Atera

PHPBack Reviews

We have no reviews of PHPBack yet.
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Atera Reviews

Frank Richards

· Developer at RisingMax - IT Consulting · about 1 year ago

Great tool!

Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to optimize their IT management.

👍 Pros: Improved efficiency|User friendly interface|Proactive monitoring

👎 Cons: Learning curve|Limited customization

HWMonitor Review & Alternatives for 2023

The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The remote systems being monitored do need to have agent software installed, however. The MSPs managers and technicians access the Atera dashboard through any...

Source: www.comparitech.com

10 Best RMM Software | Remote Monitoring & Management Tools 2021

Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required, and gain access to all Atera has to offer!

Source: www.softwaretestinghelp.com

12 Best RMM Software and Tools for 2021

Atera RMM is widely regarded as one of the best remote monitoring platforms for MSPs on the market. Atera can automatically scan a network for devices and add them to the platform for monitoring. The scanning is continuous so that any other devices added after the initial setup are also discovered.

Source: www.comparitech.com

8 Best RMM Software and Tools

Atera is an IT management company based in Tel Aviv, Israel. They develop Atera’s RMM software, which is an all-in-one solution, combining the traditional RMM with Professional Services Automation (PSA), remote access, billing, and reporting into a single platform. Atera is one of the most comprehensive RRM tools on the market.

Source: www.pcwdld.com

Top IT Management Software 2021

Large companies tend to have employees in a variety of locations around the world that need IT support. Atera offers remote monitoring and management options, so your IT team can keep an eye on operations wherever they are. Alerts are delivered in real-time. You’ll know about problems as they arise and can mobilize your IT team quicker to respond to them.

Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Atera seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PHPBack mentions (0)

We have not tracked any mentions of PHPBack yet. Tracking of PHPBack recommendations started around Mar 2021.

Atera mentions (5)

Chat is a mess...
Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: over 2 years ago
Best HaloPSA alternatives?
Check out atera.com and feel free to let me know if you have any questions! Source: over 2 years ago
Atera ticketing issue
If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: almost 3 years ago
Phone Support
Sharon from Atera here! - while we do not provide phone support we do offer live chat support with under 1 minute response time, for urgent matter it's advised to use that channel. You can reach the chat support from our website, atera.com (bottom right corner) or from within the app. If there is an issue you struggle with at the moment and you feel you're not getting the proper assistance, DM me ticket details... Source: almost 3 years ago
Password Reset
Weird... As long as your email client isnt blocking the email I have absolutely no idea. Try using the live chat on the bottom right of the website. Source: over 3 years ago

What are some alternatives?

When comparing PHPBack and Atera, you can also consider the following products

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Flarum - Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

UseResponse vs PHPBack