Phonology VS Aircall

VoIP (Voice over Internet Protocol) is a technology that transforms your voice into a digital signal, enabling you to make calls from a computer, a VoIP phone, or a similar data-driven device. In simple terms, it's a telephone service through the internet. IP telephony, internet telephony, broadband telephony, and broadband phone service are some of the common terms that are used to define it.

Packet-switched VoIP encapsulates voice signals in packets, just like an electronic envelope would encapsulate a letter. VoIP packets can be delivered over Local Area Network LAN). The fact that VoIP is based on packets means that much more information may be sent across the network to facilitate and enhance your communication requirements.

Business VoIP solutions have further grown into unified communications systems through channels like phone calls, faxes, voice mail, email, and web conferencing. Shifting to VoIP may very well save you cost on multiple communication services.

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.