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Based on our record, PhoneTrack should be more popular than Freshservice. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://apps.nextcloud.com/apps/phonetrack (if you have a nextcloud) The nextcloud one is by far the lightest on my phone battery, the other ones would often use very much battery. But I use android and YMMV. - Source: Hacker News / about 1 year ago
You mentioned a standalone solution rather than the Nextcloud option -- just to throw it out there, here's the nextcloud plugin: https://apps.nextcloud.com/apps/phonetrack. Source: about 1 year ago
Nextcloud Maps works quite well. You can even use the tracker app: https://apps.nextcloud.com/apps/phonetrack. Source: over 1 year ago
There's a Nextcloud plug-in that does this. Hopefully that's a somewhat useful start. Source: over 1 year ago
There is PhoneTrack as an app, not OwnTracks but it does have similar features and it worked for me in the past. Source: almost 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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