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PhoneBurner VS HelpScout

Compare PhoneBurner VS HelpScout and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

PhoneBurner logo PhoneBurner

PhoneBurner is a cloud-based​ power dialer to boost sales productivity

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • PhoneBurner Landing page
    Landing page //
    2023-08-17
  • HelpScout Landing page
    Landing page //
    2023-07-14

PhoneBurner videos

+ Add

PhoneBurner review Auto Dialer Power Dialer recommendation

More videos:

  • Demo - What is PhoneBurner - Dialer Demo & Sales CRM Overview

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to PhoneBurner and HelpScout)

PhoneBurner

HelpScout

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Call Center Software
100 100%
Call Center Software
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using PhoneBurner and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare PhoneBurner and HelpScout

PhoneBurner Reviews

Best Call Center Software: The Complete List (2020 Update)
PhoneBurner is guaranteed to increase your outbound sales in just 15 minutes. They offer dialing speeds of up to 4 times faster than before, eliminate pause dialing to decrease hang-ups, and it only takes 15 minutes to set up the software from any phone or computer.
Source: biz30.timedoctor.com
Choosing the Best Calling Software for Outbound Sales
PhoneBurner is a cloud-based power dialer and sales acceleration solution designed to increase the productivity of outbound sales teams without using additional software. This solution effectively handles time-consuming repetitive outbound sales tasks. The agents can instantly drop voicemails and send follow-up emails based on the call outcome. PhoneBurner is specifically...
Source: medium.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PhoneBurner mentions (0)

We have not tracked any mentions of PhoneBurner yet. Tracking of PhoneBurner recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing PhoneBurner and HelpScout, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LeadMaster - The LeadMaster LeadMasterCRM All-in-One solution includes: marketing automation, lead management, email marketing, website integration & much more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Servetel - Communication management solution

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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