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Phaseware Self Service Center VS Alphachat.ai

Compare Phaseware Self Service Center VS Alphachat.ai and see what are their differences

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Phaseware Self Service Center logo Phaseware Self Service Center

Self Service center allows incident submission, access to knowledgebase, FAQs, and crowdsourcing through forums and communities.

Alphachat.ai logo Alphachat.ai

AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.
  • Phaseware Self Service Center Landing page
    Landing page //
    2023-09-19
  • Alphachat.ai Landing page
    Landing page //
    2023-01-15

AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.

The value the product provides:

Increase your customer support efficiency in messaging channels. Measure and increase resolution rate. Reduce agent workload and leave FAQ answering to the AI. Increase deflection rate in chat. Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy Immediate answers to questions 24/7 Intent detection and Natural Language Understanding. Measure AI answer quality. Answers in every language. Bot-to-human handover with built-in live chat.

Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data.

Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Category Popularity

0-100% (relative to Phaseware Self Service Center and Alphachat.ai)

Phaseware Self Service Center

Alphachat.ai

Customer Support
34 34%
Customer Support
66% 66
Tool
0 0%
Tool
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web Portals
100 100%
Web Portals
0% 0

User comments

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What are some alternatives?

When comparing Phaseware Self Service Center and Alphachat.ai, you can also consider the following products

Apervita - Apervita is a self-service platform that allows health enterprises and professionals to author evidence-based insight and connect it to practice, anywhere.

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

iService - iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact manageme…

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

AnswerDash - AnswerDash self-service contextual help cuts support tickets and increase​ customer satisfaction.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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