AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.
The value the product provides:
Increase your customer support efficiency in messaging channels. Measure and increase resolution rate. Reduce agent workload and leave FAQ answering to the AI. Increase deflection rate in chat. Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy Immediate answers to questions 24/7 Intent detection and Natural Language Understanding. Measure AI answer quality. Answers in every language. Bot-to-human handover with built-in live chat.
Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data.
Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).
No Alphachat.ai videos yet. You could help us improve this page by suggesting one.
We were able to really customize the platform to suit our business needs without the need for any coding. The drag and drop function works like a breeze! Also support was excellent on the few occasions that we did need to speak to someone. Can't recommend the Pepperi platform enough!
Orderwerks - Orderwerks is a B2B Online Ordering System For Manufacturers, Distributors and More.
Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.
Repsly - Repsly is a simple Mobile CRM and Data Collection Tool for Field Teams with a powerful manager's console.
Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.
Showcase Sales - Create catalogs, manage sales orders, and marketing material in the Showcase sales app for iOS and Android. For sales reps, marketing teams and trade shows.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.