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Pendo VS Refiner

Compare Pendo VS Refiner and see what are their differences

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Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Pendo logo Pendo

Pendo helps product teams understand and guide users to create product experiences that customers love.

Refiner logo Refiner

Customer Feedback Surveys For SaaS
  • Pendo Landing page
    Landing page //
    2023-10-02
  • Refiner Landing page
    Landing page //
    2020-05-15

Refiner is a user feedback & customer survey solution for data driven SaaS teams. Refiner helps you better understand who your users really are, what they need and how you can help them achieve their goals.

Profile your users, measure customer satisfaction (NPS + CSAT) or research what to build next. Our beautiful in-app survey widgets get you all the customer insights you need to grow your business.

Push survey responses in real time to the tools you already use with Segment or Zapier. Update your customer database with webhooks or analyze all data with good old Excel. Refiner is not another data silo.

Pendo

Website
pendo.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
2013 January
Startup details
Country
United States
State
North Carolina
City
Raleigh
Founder(s)
Eric Boduch
Employees
500 - 999
Edit details

Refiner

Website
refiner.io
Pricing URL
Official Refiner Pricing
$ Details
freemium $49.0 / Monthly (1000 Survey Responses)
Platforms
Web
Release Date
2020 April
Edit details

Pendo features and specs

No features have been listed yet.

Refiner features and specs

  • Free to use: Yes
  • Integrations: Zapier, Segment, Webhooks, Slack
  • Popup Survey: Yes
  • On-Page Survey: Yes
  • NPS Widget: Yes
  • Customer Feedback Widget: Yes

Pendo videos

+ Add

Pendo Bootcamp

More videos:

  • Review - Pendo Pad Review
  • Review - Creating a Walkthrough in Pendo

Refiner videos

+ Add

The Ultimate Laneige Cream Skin Refiner Review

More videos:

  • Review - Can BioEssence Tanaka Refiner brighten up your skin? - Product Review
  • Review - LANEIGE - Cream Skin Refiner (Review)

Category Popularity

0-100% (relative to Pendo and Refiner)

Pendo

Refiner

Analytics
100 100%
Analytics
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Web Analytics
100 100%
Web Analytics
0% 0
Surveys
0 0%
Surveys
100% 100

User comments

Share your experience with using Pendo and Refiner. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pendo and Refiner

Pendo Reviews

15 best user onboarding software you need to try in 2023
Pendo.io is designed to reduce the time taken to onboard new users, and 82% of customers have seen a minimum of 10% reduction in time and effort since implementing it. Guided tours can be built with sophisticated segmentation allowing you to drive users quickly to features they’ll love.
Source: www.marketermilk.com
The 7 Best WalkMe Alternatives in 2023
Pendo is a comprehensive product experience solution that offers in-app guidance, robust user analytics, and personalized onboarding. With its focus on user insights and feedback collection,
Source: helpjuice.com
Find the Best Mixpanel Alternatives for Your Product Team
If you’re looking for the ability to really dig into customer data and compare different groups of users, Pendo falls short. For example, while you can view retention graphs and conversion funnels, you can’t segment those graphs by individual behaviors, which makes it difficult to see if drop-off at a certain point in the funnel correlates with other behavior, or to compare...
Source: heap.io
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.
Source: userpilot.com

Refiner Reviews

We have no reviews of Refiner yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Pendo seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pendo mentions (1)

  • Recommendations for best product analytics tools?
    Just to clarify - are you looking for something that will gather platform usage data for later analysis, or you have a dataset and want to know how to analyze it? If it's the former - give Pendo a look. My company doesn't use it (because we're 100% on-prem software, so in-product telemetry isn't a thing for us) but I know of companies who are using and loving Pendo for gathering metrics. It's supposed to be the... Source: about 1 year ago

Refiner mentions (0)

We have not tracked any mentions of Refiner yet. Tracking of Refiner recommendations started around Mar 2021.

What are some alternatives?

When comparing Pendo and Refiner, you can also consider the following products

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Iterate - Get the feedback you need to build better products

Heap - Analytics for web and iOS. Heap automatically captures every user action in your app and lets you measure it all. Clicks, taps, swipes, form submissions, page views, and more.

Survais - Non intrusive micro-surveys

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