Software Alternatives, Accelerators & Startups

PBXware VS Genesys PureConnect

Compare PBXware VS Genesys PureConnect and see what are their differences

PBXware logo PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Bicom Systems’ softswitch is offered in the Business, Call Center and Multi-Tenant Editions each supporting specific features.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • PBXware Landing page
    Landing page //
    2022-08-10

For the past 18 years, PBXware has been the go-to enterprise solution for many small and medium-sized organizations, as well as large businesses, ITSPs, governments, and call centers around the World.

Bicom Systems’ Softswitch is offered in the Business, Contact Center, and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

PBXware incorporates an easy-to-use Setup Wizard to assist you to have a functional PBX in minutes. The administration is performed through Web Interface or CLI. Some of the advanced features offered are auto-updates, system backup, provider templates, call recordings, and real-time call/agent monitoring. We also welcome and deliver custom development professionally and affordably.

Additionally, it helps branch offices communicate easily by VoIP or PSTN dramatically reducing telephone costs. Moreover, PBXware easily creates conference bridges between local or remote users, saving significant time and money.

Dashboard: You may get a quick summary of key PBXware data in the Dashboard area. It shows information on system and gloCOM licensing, hardware utilization, core service status, the number of total calls, answered calls, SIP registrations, etc.

Branding: Carefully crafted with resellers in mind. It contains all the software and technical documentation with your brand name, logo, and company colors.

  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

PBXware features and specs

  • Call Recording: Yes
  • Call Center: Yes
  • Queue Management: Yes
  • Call Monitoring: Yes
  • Call Routing: Yes
  • Manual Dialer: Yes
  • Mobile Access: Yes
  • IVR / Voice Recognition: Yes
  • Call Parking: Yes
  • Ring Groups: Yes
  • SIP Trunking: Yes
  • Inbound Call Center: Yes
  • Outbound Call Center: Yes
  • Web Conferencing: Yes
  • Chat / Messaging: Yes

Genesys PureConnect features and specs

No features have been listed yet.

PBXware videos

What's New: PBXware 7

More videos:

  • Demo - What's New: PBXware 6.6

Genesys PureConnect videos

No Genesys PureConnect videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to PBXware and Genesys PureConnect)
Communication
10 10%
90% 90
VoIP
100 100%
0% 0
Customer Support
0 0%
100% 100
Enterprise Communication
14 14%
86% 86

User comments

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What are some alternatives?

When comparing PBXware and Genesys PureConnect, you can also consider the following products

3CX Phone System - 3CXPhone is a free VoIP phone available for Windows, iPhone or any Android based smart phone such...

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CommPeak PBX - CommPeak’s Hosted Cloud IP-PBX is a web-based highly customizable and feature-rich solution - the ideal, low-cost solution for an enterprise of all sizes.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.