parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
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This payment provider cannot be considered as reliable, due to a number of factors. They make up excuses to not execute a settlement under the obligatory monitoring that is ridiculous. Paylike has accepted the project after initial compliance - once we were ready to accept payments we were switched to LIVE. After roughly a month of processing we requested a settlement that has not been executed. Instead the company has decided to show their true nature and insisted on project monitoring due to violations of the agreement (the POSTBACK URL was different from the original URL of the project. This was explained during the call and via email correspondence - we use third party cashier - we have even sent the agreement to back up our statements). We have involved a director in a video call, he has shown his passport and on top of that we provided all of the possible documents, yet they demanded contracts of employees including people that took their apperance on the marketing materials on the website. This is just insane. This so called payment service provider has suspended the account and notified us that it will withhold the funds up to 1.5 years due to potential chargebacks that may take place. This is not the service you need - trust me. They do not have the prompt support like others may offer, only email threads and considering the stated above - THINK TWICE BEFORE PROCEEDING WITH PAYLIKE.
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