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parcelLab VS DeskXpand

Compare parcelLab VS DeskXpand and see what are their differences

PAQATO
The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

parcelLab logo parcelLab

Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact with your brand.

DeskXpand logo DeskXpand

A one-stop fit-for-all solution for every business. Know about various features and find out why DeskXpand stands unique from every other helpdesk management software.
  • parcelLab Landing page
    Landing page //
    2023-05-05

parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

  • DeskXpand Landing page
    Landing page //
    2023-09-30

parcelLab

Website
parcellab.com
Pricing URL
-
$ Details
paid
Platforms
REST API Web Browser Cross Platform Shopify Wordpress Magento WooCommerce Salesforce SAP Oracle Zendesk Freshdesk Trustpilot
Release Date
2014 August
Startup details
Country
Germany
State
Bayern
City
Munich
Founder(s)
Anton Eder
Employees
100 - 249
Edit details

DeskXpand

Website
deskxpand.com
Pricing URL
Official DeskXpand Pricing
$ Details
$7.0 / Monthly (agent / month)
Platforms
Web
Release Date
2021 May
Edit details

parcelLab features and specs

No features have been listed yet.

DeskXpand features and specs

  • Ticketing System: Yes
  • Omnichannel support: Yes
  • Self Service Portal: Yes
  • Reports and Analytics: Yes
  • Customization: Yes
  • Email Support: Yes
  • Canned Responses: Yes
  • Help Widget & Live Chat: Yes
  • Task Management: Yes
  • Customer Satisfaction Surveys: Yes
  • Automation: Yes

parcelLab videos

+ Add

parcelLab in one minute

More videos:

  • Tutorial - How to drive 1687% more engagement than regular marketing? - Angus from parcelLab at eCommerce Expo
  • Review - The Largest Untapped Marketing Channel with Katharine Biggs - parcelLab

DeskXpand videos

+ Add

DeskXpand Self-service Portal: Manage Your Customers Queries Easily

More videos:

  • Tutorial - DeskXpand Analytics Marketing: Helps You To Grow Your Business
  • Review - Customize Your Helpdesk Software with The Help Of DeskXpand's Helpdesk Software
  • Tutorial - Give The Best Omnichannel Customer Service To Your Customers With DeskXpand
  • Tutorial - What's Help Desk & How ticket management system works?

Category Popularity

0-100% (relative to parcelLab and DeskXpand)

parcelLab

DeskXpand

Shipping and Tracking
100 100%
Shipping and Tracking
0% 0
Customer Support
0 0%
Customer Support
100% 100
eCommerce
100 100%
eCommerce
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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What are some alternatives?

When comparing parcelLab and DeskXpand, you can also consider the following products

Sendcloud - The all-in-one shipping platform for e-commerce

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PAQATO - The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

ProProfs Help Desk - Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

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