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Panorama9 VS ManageEngine ServiceDesk Plus

Compare Panorama9 VS ManageEngine ServiceDesk Plus and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Panorama9 logo Panorama9

Monitoring and remote management of your entire IT environment from the cloud. Automated discovery, help desk integration, patch management, built-in remote control and more!

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Panorama9 Landing page
    Landing page //
    2023-07-15
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Panorama9 features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Panorama9 videos

+ Add

Getting started with Panorama9 for MSPs

More videos:

  • Review - Panorama9 Remote Control

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Panorama9 and ManageEngine ServiceDesk Plus)

Panorama9

ManageEngine ServiceDesk Plus

Monitoring Tools
23 23%
Monitoring Tools
77% 77
Help Desk
9 9%
Help Desk
91% 91
IT Management
23 23%
IT Management
77% 77
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Panorama9 and ManageEngine ServiceDesk Plus

Panorama9 Reviews

We have no reviews of Panorama9 yet.
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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Social recommendations and mentions

Based on our record, Panorama9 seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Panorama9 mentions (3)

  • Any RMM recommendations for consumer use?
    I recommend: p9 RMM - OR - O&O's syspectr - Both good enough and cheap & simple. Source: over 1 year ago
  • Need a cost effective RMM just for alerting and patch management for under 150 devices
    I used https://panorama9.com/ at a previous company and it covered our needs at a price point that was acceptable. Source: over 1 year ago
  • Tested RMM for Linux environment.
    Https://panorama9.com/ supports Linux. There were a few bugs when I tested it 3+ years ago but we patched the issues and it worked. Source: almost 2 years ago

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

What are some alternatives?

When comparing Panorama9 and ManageEngine ServiceDesk Plus, you can also consider the following products

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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