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Paldesk VS Freshservice

Compare Paldesk VS Freshservice and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
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Paldesk logo Paldesk

Talk to visitors and customers over mutiple channels in real time. Drive all your web and social messages into one dashboard.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Paldesk Landing page
    Landing page //
    2021-09-03

Paldesk is a powerful live chat and helpdesk software.

It's a great tool for entrepreneurs and startups that are managing their first live chat channel but also scales easily to businesses with multiple chat operators in distinct teams or divisions.

It offers a variety of killer features such as chatbots, visitor overview, easy pop-up and feedback form.

Paldesk helps you better serve customers, resolve more problems, and sell more products. Consolidate inbound inquiries from website chat, email, mobile apps, social networks and answer them from one convenient dashboard.

  • Freshservice Landing page
    Landing page //
    2023-06-09

Paldesk

Website
paldesk.com
Pricing URL
Official Paldesk Pricing
$ Details
paid Free Trial $11.0 / Monthly (Per agent/Per month)
Platforms
Windows iOS Android Mac OSX Web Magento Wordpress Drupal
Edit details

Freshservice

Website
freshservice.com
Pricing URL
Official Freshservice Pricing
$ Details
-
Platforms
-
Edit details

Paldesk features and specs

  • Easy to Set-up and use: less than 5 min setup
  • Integrations: Zapier, Slack, JIRA, Drupal, Wordpress, Magento, Wix, Prestashop,...
  • Analytics and Reporting: Data collection system
  • Free Trial: Explore for free no credit card required

Freshservice features and specs

No features have been listed yet.

Paldesk videos

+ Add

What is Paldesk?

More videos:

  • Review - Paldesk Review - ⭐ PALDESK BY APPSUMO ⭐
  • Review - Paldesk Review

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to Paldesk and Freshservice)

Paldesk

Freshservice

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
11 11%
Help Desk
89% 89
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

Share your experience with using Paldesk and Freshservice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Paldesk and Freshservice

Paldesk Reviews

We have no reviews of Paldesk yet.
Be the first one to post

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Paldesk mentions (0)

We have not tracked any mentions of Paldesk yet. Tracking of Paldesk recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing Paldesk and Freshservice, you can also consider the following products

SeamlessDesk - SeamlessDesk is a cloud-based service desk software solution that makes it easy to manage customer support operations of any size.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Elevio - Learn how elevio can help bring all your support channels into one, to provide the best support possible for your users

Redmine - Flexible project management web application

Lighthouse Desktop - KMS Lighthouse offers world class search technology, providing instant answers to questions to reduce time to accurate knowledge.

Basecamp - A simple and elegant project management system.

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