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PagerTree VS BoldDesk

Compare PagerTree VS BoldDesk and see what are their differences

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PagerTree logo PagerTree

On-Call. Simplified. PagerTree empowers teams to share oncall responsibility and respond faster when incidents occur.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • PagerTree OnCall Calendar
    OnCall Calendar //
    2024-03-12
  • PagerTree Alert Page
    Alert Page //
    2024-03-12
  • PagerTree Documentation
    Documentation //
    2024-03-12
  • PagerTree Critical Notifications
    Critical Notifications //
    2024-03-12
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

PagerTree features and specs

  • SMS & Voice Notifications: Yes
  • Bypass Do Not Disturb: Yes
  • Live Call Routing: Yes
  • Single Sign On (SSO): Yes

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

PagerTree videos

+ Add

PagerTree Quick Start - Getting Started

More videos:

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to PagerTree and BoldDesk)

PagerTree

BoldDesk

Incident Management
100 100%
Incident Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing PagerTree and BoldDesk.

Why should a person choose your product over its competitors?

PagerTree's answer

Simplicity to setup and pricing.

Who are some of the biggest customers of your product?

PagerTree's answer

  • SAP
  • Amgen
  • City of Montreal

What makes your product unique?

PagerTree's answer

Simplicity and Pricing. The tool does on-call really well.

How would you describe your primary audience?

PagerTree's answer

IT organizations between 5-150 users.

User comments

Share your experience with using PagerTree and BoldDesk. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, PagerTree should be more popular than BoldDesk. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PagerTree mentions (2)

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 10 months ago

What are some alternatives?

When comparing PagerTree and BoldDesk, you can also consider the following products

PagerDuty - Cloud based monitoring service

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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