Software Alternatives & Reviews

PagerDuty VS PlayVox

Compare PagerDuty VS PlayVox and see what are their differences

PagerDuty logo PagerDuty

Cloud based monitoring service

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • PagerDuty Landing page
    Landing page //
    2023-07-22
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

PagerDuty videos

PagerDuty Review (Real User: Becky Douglass)

More videos:

  • Review - Dropbox Uses PagerDuty to Help Scale Digital Operations
  • Review - Getting Started With PagerDuty

PlayVox videos

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to PagerDuty and PlayVox)
Monitoring Tools
100 100%
0% 0
Communication
0 0%
100% 100
Incident Management
100 100%
0% 0
Work Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PagerDuty and PlayVox

PagerDuty Reviews

13 tools to use for DevSecOps automation
🔓 Rundeck is actually created by PagerDuty, a cloud computing company that produces a SaaS incident response platform for IT departments. The PagerDuty node allows you to manage incidents and incident notes, log entries, and users. For example, you can use it in a workflow that automates every step of an incident response playbook.
Source: n8n.io
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Datadog provides interactive dashboards to analyze your monitoring and performance data, and you can set up server automated alerts for performance thresholds, violations, or anomalies. It supports sending notifications via e-mail, Slack, webhooks, and PagerDuty.
Source: sematext.com
Facebook Workplace co-founder launches downtime fire alarm Kintaba
While monitoring-apps like PagerDuty can do a good job of indicating there’s a problem, they’re weaker at the collaborative resolution and post-mortem process, and designed just for engineers rather than everyone, like Kintaba. Egan says, “It’s kind of like comparing the difference between the warning lights on a piece of machinery and the big red emergency button on a...
Source: techcrunch.com
Why VictorOps is the DevOps Alternative to PagerDuty
Looking for an alternative to PagerDuty? VictorOps is incident management software that makes on-call suck less. With VictorOps, you can do more than monitor your problems. Unlike PagerDuty, we support streamlined visibility for the systems you co-create, enabling teams to lean into the speed of DevOps.
Source: victorops.com
Why You Need to Find a PagerDuty Alternative
To better understand the importance of selecting a premium incident management system, let’s consider PagerDuty as an alternative. The PagerDuty incident management platform is one of the most-popular options for businesses, but it actually may be an inferior choice relative to the competition. In fact, there are many reasons why businesses should look beyond PagerDuty for...
Source: alertops.com

PlayVox Reviews

We have no reviews of PlayVox yet.
Be the first one to post

Social recommendations and mentions

Based on our record, PagerDuty seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PagerDuty mentions (6)

  • PagerDuty Alerts for Important(ish) Stuff in GitHub
    Our team at PagerDuty has a number of open source repositories for our Ops Guides. These are a bunch of online docs that we created and manage about topics we think will help folks who use our products. The projects are stable; they don’t get much in the way of additions, outside pull requests, or issues, which means we’re not watching them too closely. So, when something does come in, we’d like to know about it... - Source: dev.to / about 1 year ago
  • Can one "put" a book on a Kobo (Libra 2) REMOTELY?
    Koblime uses Sentry (https://sentry.io) to detect crashes and performance issues and PagerDuty (https://pagerduty.com) to send me an alert. The data tells me if an issue is isolated to a single region or user or if it's a site-wide outage. PagerDuty alerts me if something is wrong (because it's impractical for me to watch r/kobo or r/koblime for issues 24/7). The performance logs tell me if I'm overspending on the... Source: over 1 year ago
  • Build your own PagerDuty with Go in just 30 minutes
    In this tutorial, we're going to walk through together how to build our very own Incident Management Tool like Incident.io or PagerDuty. We can then have our own on call schedule that can be rotated between many users, and have incidents come and be assigned according to the schedule! - Source: dev.to / over 1 year ago
  • When Can A Service Not Be A Service? Using PagerDuty In Different Contexts
    If you’re familiar with PagerDuty, you probably associate it with alerts about technical services behaving in ways they shouldn’t. Maybe you yourself have been notified at some point that a service wasn’t available, was responding slowly, or was returning incorrect information. That’s the common use of a service in the PagerDuty platform. - Source: dev.to / over 1 year ago
  • PagerDuty Community Weekly Update, August 19, 2022
    Hi everyone! Welcome to the PagerDuty Community Weekly Update! Here you’ll find what’s going on in PagerDuty land. - Source: dev.to / over 1 year ago
View more

PlayVox mentions (0)

We have not tracked any mentions of PlayVox yet. Tracking of PlayVox recommendations started around Mar 2021.

What are some alternatives?

When comparing PagerDuty and PlayVox, you can also consider the following products

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.