Outreach Reviews

Ecsow Reviews

1. Jarod Glant

   over 3 years ago
   Don't Use it Production. It's a series of issues everyday

   DON"T USE THIS IN PRODUCTION. IT FAILS 7/10 in doing its job. I've been trying their subscription from time to time just to test if they have improved or not for the past 3 years. Although I stopped using it in production in the first few days after finding that it's a waste of money, time, and more importantly your Agents, as well as your customers, will hate you. I'm back to using Goautodial.

   here are major issues I've discovered in ecsow dialer that they never fixed. issues are more but these are just major ones that you'll face a lot. 7/10 times you'll have issues.

   🏁 Competitors: GoAutodial, VICIdial Contact Center Suite

   👍 Pros:    On premise dialer

   👎 Cons:    1) it gets confused in deciding if a call is an answering machine or a real person|2) very often transfers the call in between while the person is hearing the recording. and the person has not even pressed 1 yet.|3) often plays answering machine recording to a live person and vice versa which confuses our clients and makes a bad reputation of our business.|4) disconnects sip a lot( 60% time and efforts it consumes in time logout and reconnecting|5) sometimes it never plays any recording while the person on the other side dies out of saying hello 100 times.|6) very often it transfers answering machines to agents even when all the changes in settings have been done appropriately to make sure amd calls receive their recording. and live calls theirs|7) it invites negative reviews from customers on the website. customers getting frustrated and asking to fix stupid dialer.

Outreach mentions (13)

• Solving the argument between Calling vs Email outreach

  Theres tons of tools to make the email personalizing faster. I.e lavender autobound.ai etc. And sequences like outreach.io / salesloft. Source: 12 months ago

• Advice

  A solid playbook for automating emails is using a sequencing tool like outreach.io and email writer like autobound.ai. Outreach manages the sending/replying/organizing and Autobound manages the actual content of the emails. Theres other products out there for this as well, these are just two that come to mind. Source: 12 months ago

• I'm an SDR with a very low connection rate on the phones: i'm literally considering getting a part time job at call centre, perhaps crisis intervention

  Using outreach.io? Then free trial https://www.orum.com/ and power dial your way to call heaven. Source: over 1 year ago

• Outreach.io

  Can you buy your own subscription to outreach.io and then pass the certification on your own? You might not need your employer's help. Source: over 1 year ago

• AE Does Not Want Me to Prospect

  I do not have it, sorry! A lot of times I am very ADD with my sales self-study, and the video was tied to an outreach.io ad for content. Source: almost 2 years ago

Ecsow mentions (0)