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Freshservice might be a bit more popular than Outage.Report. We know about 3 links to it since March 2021 and only 3 links to Outage.Report. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
On outage.report DBFZ has also had this so far: Dec 27th (first day of issue) - 27 reports Dec 28th - 174 reports Dec 29th - 219 reports Dec 30th - 185 reports Dec 31st - 112 reports (likely a decrease because of new years) Jan 1st (today) - 19 reports so far. Source: over 2 years ago
Outages left and right: https://outage.report. Source: about 3 years ago
It's likely given the information by sites like downdetector and outage.report. Source: about 3 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
DownDetector - A simple service to tell you whether a website is down.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
IsItDown RightNow - "Is It Down Right Now" monitors the status of your favorite web sites and checks whether they are down or not.
Basecamp - A simple and elegant project management system.
Site Down - Site down outage and downtime reports from SiteDown.co
Redmine - Flexible project management web application