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OTRS ITSM VS Topdesk

Compare OTRS ITSM VS Topdesk and see what are their differences

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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

Topdesk logo Topdesk

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  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • Topdesk Landing page
    Landing page //
    2018-11-24

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

Topdesk videos

+ Add

Webinar: An introduction to TOPdesk

Category Popularity

0-100% (relative to OTRS ITSM and Topdesk)

OTRS ITSM

Topdesk

Help Desk
64 64%
Help Desk
36% 36
Project Management
0 0%
Project Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Customer Service
100 100%
Customer Service
0% 0

User comments

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What are some alternatives?

When comparing OTRS ITSM and Topdesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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