Software Alternatives & Reviews

OTRS ITSM VS RunDeck

Compare OTRS ITSM VS RunDeck and see what are their differences

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

RunDeck logo RunDeck

RunDeck is an open source automation service with a web console, command line tools and a WebAPI.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • RunDeck Landing page
    Landing page //
    2023-02-07

OTRS ITSM videos

OTRS 3: Installing OTRS ITSM

RunDeck videos

Intro To Rundeck

Category Popularity

0-100% (relative to OTRS ITSM and RunDeck)
Help Desk
100 100%
0% 0
DevOps Tools
0 0%
100% 100
Customer Support
100 100%
0% 0
Continuous Integration And Delivery

User comments

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Reviews

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RunDeck Reviews

13 tools to use for DevSecOps automation
🔓 Rundeck is an open-source runbook automation tool for incident management, business continuity, and self-service operations. This tool is typically used in security and compliance, helping organizations maintain compliance controls, control access to sensitive data, and audit activity logs. Use the Rundeck node to automatically execute jobs and get their metadata.
Source: n8n.io
35+ Of The Best CI/CD Tools: Organized By Category
RunDeck is an operations automation platform. It doesn’t just manage deployments but several processes in the CI/CD pipeline. It’s great for creating standard operating procedures and synchronizing actions across all your enterprise’s various scripts, tools, and APIs. RunDeck is particularly suited for companies planning to migrate to cloud services.

What are some alternatives?

When comparing OTRS ITSM and RunDeck, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Puppet Enterprise - Get started with Puppet Enterprise, or upgrade or expand.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Terraform - Tool for building, changing, and versioning infrastructure safely and efficiently.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Rancher - Open Source Platform for Running a Private Container Service