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OTRS ITSM VS Helpshift

Compare OTRS ITSM VS Helpshift and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

Helpshift logo Helpshift

Helpshift is an in-game customer support platform that enables mobile apps to improve customer experience, drive higher ratings and increase retention.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • Helpshift Landing page
    Landing page //
    2023-10-16

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

Helpshift videos

+ Add

Helpshift - The World's First Mobile Help Desk

More videos:

  • Review - Unbabel for Helpshift Chat
  • Tutorial - Seekers Notes: How to contact helpshift

Category Popularity

0-100% (relative to OTRS ITSM and Helpshift)

OTRS ITSM

Helpshift

Help Desk
28 28%
Help Desk
72% 72
Customer Support
17 17%
Customer Support
83% 83
Customer Service
25 25%
Customer Service
75% 75
Service Desk
100 100%
Service Desk
0% 0

User comments

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What are some alternatives?

When comparing OTRS ITSM and Helpshift, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoho Desk - Industry's first context-aware Helpdesk Software

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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