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OTRS ITSM VS Faveo HELPDESK

Compare OTRS ITSM VS Faveo HELPDESK and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

Faveo HELPDESK logo Faveo HELPDESK

Faveo Help Desk is an open-source helpdesk software solution.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • Faveo HELPDESK Landing page
    Landing page //
    2023-09-23

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

Faveo HELPDESK videos

+ Add

An Introduction to Faveo Helpdesk | Affordable Ticketing Software | Multichannel Helpdesk Software

More videos:

  • Review - Faveo Helpdesk and Servicedesk Release v3.1.0
  • Demo - Faveo Helpdesk Demo February 2019

Category Popularity

0-100% (relative to OTRS ITSM and Faveo HELPDESK)

OTRS ITSM

Faveo HELPDESK

Help Desk
41 41%
Help Desk
59% 59
Customer Support
36 36%
Customer Support
64% 64
Customer Service
50 50%
Customer Service
50% 50
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

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What are some alternatives?

When comparing OTRS ITSM and Faveo HELPDESK, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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