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OTRS ITSM VS CMDB Cloud

Compare OTRS ITSM VS CMDB Cloud and see what are their differences

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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

CMDB Cloud logo CMDB Cloud

Visual mapping and drill-down capabilities for your cloud and datacenter IT systems
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • CMDB Cloud Landing page
    Landing page //
    2023-06-21

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

CMDB Cloud videos

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Category Popularity

0-100% (relative to OTRS ITSM and CMDB Cloud)

OTRS ITSM

CMDB Cloud

Help Desk
83 83%
Help Desk
17% 17
Customer Service
66 66%
Customer Service
34% 34
Customer Support
85 85%
Customer Support
15% 15
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

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What are some alternatives?

When comparing OTRS ITSM and CMDB Cloud, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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