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OroCRM VS SugarCRM

Compare OroCRM VS SugarCRM and see what are their differences

Pipedrive
Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams. featured
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OroCRM logo OroCRM

OroCRM is an easy-to-use, open source CRM with built-in marketing tools for your Ecommerce business.

SugarCRM logo SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.
  • OroCRM Landing page
    Landing page //
    2023-10-06
  • SugarCRM Homepage
    Homepage //
    2024-10-05

OroCRM features and specs

  • Highly Customizable
    OroCRM offers a high degree of flexibility and customization, allowing businesses to tailor the CRM software to meet their specific needs. This includes custom workflows, entities, and fields.
  • Open Source
    As an open-source platform, OroCRM allows businesses to have complete control over the source code, enabling deep customization and integration possibilities.
  • Multi-Channel Support
    OroCRM provides strong support for multi-channel sales strategies, including integration with various e-commerce platforms, helping businesses manage customer interactions across different channels.
  • Integration Capabilities
    OroCRM is designed for easy integration with other business tools and platforms, including ERP systems, e-commerce platforms, and marketing automation tools.
  • Advanced Reporting and Analytics
    The platform offers advanced reporting and analytics features that help businesses gain insights into customer behavior and sales performance.

Possible disadvantages of OroCRM

  • Complex Setup
    The initial setup and customization of OroCRM can be complex and time-consuming, often requiring technical expertise or professional services.
  • Steep Learning Curve
    Due to its extensive features and customization options, users might face a steep learning curve, especially those unfamiliar with similar CRM systems.
  • Limited Out-of-the-Box Features
    While OroCRM is highly customizable, some users may find the out-of-the-box features limited compared to other CRM solutions, necessitating additional customization.
  • Cost
    Although the software is open source, costs can accumulate when factoring in hosting, customization, integration, and potential consultation fees.
  • Performance Concerns
    Depending on the level of customization and the server infrastructure, users may experience performance issues, particularly with large datasets.

SugarCRM features and specs

  • Customization
    SugarCRM is highly customizable, allowing businesses to modify the software to meet their specific needs. Users can tailor workflows, modules, and fields to better align with their business processes.
  • Open Source
    SugarCRM offers an open-source version, providing the flexibility to modify the source code. This is beneficial for developers who want to create bespoke CRM solutions.
  • User-Friendly Interface
    The platform features a user-friendly and intuitive interface, making it easier for users of all technical levels to navigate and use the system effectively.
  • Integration Capabilities
    SugarCRM integrates well with a variety of third-party applications and services, such as email platforms, marketing tools, and customer support systems. This enhances its functionality and usability.
  • Customer Support
    SugarCRM offers robust customer support, including resources like documentation, forums, and direct support channels to help resolve any issues users may encounter.

Possible disadvantages of SugarCRM

  • Cost
    While the open-source version is free, the professional versions of SugarCRM can be costly, particularly for small businesses or startups with limited budgets.
  • Complexity
    Due to its high level of customizability, SugarCRM can be complex to set up and configure. This may require substantial time and expertise, which could be a drawback for smaller teams.
  • Performance
    Some users have reported that SugarCRM can be slow, especially when handling large datasets or complex workflows. This can impact efficiency and user satisfaction.
  • Limited Mobile App
    The mobile application for SugarCRM has limited features compared to the desktop version, which can be a constraint for users who need full functionality on the go.
  • Maintenance
    The open-source version requires regular maintenance and updates to ensure it runs smoothly, which can be resource-intensive for businesses without dedicated IT staff.

Analysis of SugarCRM

Overall verdict

  • Yes, SugarCRM is considered a good choice for businesses seeking a flexible and customizable CRM solution. It is particularly appreciated for its user-friendly interface and scalability. However, suitability can vary based on specific business requirements, so it's advisable to assess its features compared to organizational needs.

Why this product is good

  • SugarCRM is a well-known customer relationship management (CRM) platform that offers a comprehensive suite of tools aimed at improving customer interactions, automating sales processes, and enhancing marketing efforts. It is customizable, supports integrations with other systems, and has a dedicated focus on usability, which makes it appealing to many businesses. Its open-source foundation allows for flexibility and expansion to adapt to specific business needs.

Recommended for

    SugarCRM is recommended for medium to large-sized enterprises that require robust customization options and flexible integrations. It is ideal for organizations that want a CRM solution that can scale with their growth and accommodate complex business processes. Companies that value having an open-source base for potential customization and have the resources to implement and maintain such a system would benefit greatly.

OroCRM videos

+ Add

How to Work with Native OroCRM Sales Flow

More videos:

  • Review - OroCRM Features for Sales Teams
  • Review - OroCRM Marketing Features

SugarCRM videos

+ Add

SugarCRM Review - CRM software review

More videos:

  • Demo - SugarCRM Demo

Category Popularity

0-100% (relative to OroCRM and SugarCRM)

OroCRM

SugarCRM

Sales
2 2%
Sales
98% 98
CRM
2 2%
CRM
98% 98
Sales Workflow
6 6%
Sales Workflow
94% 94
CRM Platforms
0 0%
CRM Platforms
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OroCRM and SugarCRM

OroCRM Reviews

We have no reviews of OroCRM yet.
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SugarCRM Reviews

Top 9 Best Copper CRM Alternatives for Businesses in 2023
SugarCRM integrates sales, marketing, and customer support. It avoids busy work and adds to increased productivity by automating important procedures. Because the solution is easily customizable, you can change workflows and modules to meet your specific business requirements.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
SugarCRM is a software company that offers a CRM divided into Sugar Market, Sugar Sell, Sugar Serve, and Sugar Discover. SugarCRM Sell is a SaaS sales automation software and competes against Salesforce in this sector. This solution provides adequate data to help users reach out to customers.
Source: bstrategyhub.com
14 Best Copper CRM Alternatives to Use in 2022
SugarCRM brings sales, marketing, and customer service together. By automating key processes, it eliminates busywork and contributes to improved productivity. Since the tool is easy to customize, you can modify workflows and modules according to your business needs. This sales and marketing automation platform allows you to capture the attention of prospects and convert them...
Source: www.bigcontacts.com

What are some alternatives?

When comparing OroCRM and SugarCRM, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

WORKetc CRM - All-in-one business management system. CRM + Social + Projects + Billing

Freshsales CRM - A full-fledged CRM for high-velocity sales teams.

Alore CRM - The AI-powered CRM that works 24x7 behind the scenes to do all your trivial work, so you can focus on what really matters: closing deals

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