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Oribi VS Pointel DCCM

Compare Oribi VS Pointel DCCM and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Oribi logo Oribi

Analytics for marketing & product teams

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Oribi Landing page
    Landing page //
    2023-03-23
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Oribi videos

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Use ORIBI for your analytics - stop using Google Analytics

More videos:

  • Review - Oribi - A Guided Product Tour
  • Review - Meet Oribi

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Oribi and Pointel DCCM)

Oribi

Pointel DCCM

Analytics
100 100%
Analytics
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Web Analytics
100 100%
Web Analytics
0% 0
Communication
0 0%
Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Oribi and Pointel DCCM

Oribi Reviews

Oribi Alternatives. If you’re looking for a tool like… | by Trapica Content Team | Trapica | Medium
If you’re looking for a tool like Oribi, you’re in the right place. For example, this guide suits people who like the look of Oribi but need something slightly different. Alternatively, it could be that you’ve been using Oribi for many years and it no longer meets your needs. Either way, we’ve listed the best alternatives around!
Source: medium.com

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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What are some alternatives?

When comparing Oribi and Pointel DCCM, you can also consider the following products

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

BigPicture.io - BigPicture provides company APIs for data-driven B2B teams.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Branch Metrics - Build high quality user experiences with best-in-class deep linking, all while measuring the complete journey of your users.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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